Customer Service Expert

Summary

Join Sutherland Bulgaria as an International Customer Service Professional and become a Spotify Support Superstar! You'll provide exceptional customer service via chat, answer questions, troubleshoot issues, and ensure a smooth Spotify experience for users. This role requires fluency in Swedish (C1 level) and English (B2 or above), a valid EU work permit, and permanent residence in Bulgaria. You'll enjoy a competitive salary, comprehensive benefits, and opportunities for professional development within a dynamic and international environment.

Requirements

• Swedish language skills that would make a poet swoon (C1 level)
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU and permanent residence in Bulgaria
• Flexibility to groove on different shifts, including weekends

Responsibilities

• Drop beats of wisdom via chat to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Preferred Qualifications

• Previous customer service gigs? That's music to our ears!
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

Benefits

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal, featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow