Remote Freelance Customer Service Officer

Summary

The job description is for a Customer Service Officer Offshore position at PRISM+, a consumer electronics company based in Singapore. The role involves providing customer support remotely and requires fluency in English, previous experience in customer service, strong communication skills, the ability to multitask, attention to detail, problem-solving skills, proficiency in using customer service software, and a reliable internet connection. Benefits include differential pay for public holidays, incentives, annual bonus, paid leaves (annual, medical, and birthday), and a potential salary increase based on performance.

Requirements

• Fluent in both English (Both written and speaking)
• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup

Responsibilities

• Respond to customer inquiries and provide accurate information and assistance
• Troubleshoot and resolve customer issues related to our products
• Ensure timely and effective communication with customers
• Collaborate with internal teams to address customer concerns and provide feedback for improvements

Preferred Qualifications

• Data Entry and Management
• Social Media Moderation is a plus

Benefits

• GY differential pay
• Holiday differential pay
• Incentives
• Annual Bonus
• Paid leaves (Annual, Medical, and Birthday)
• Salary may increase after 3 and 6 months! (Depending on performance)
• Freelancing job, hence, a permanent work-from-home set up