Customer Service Officer

Summary

Join PRISM+, a rapidly expanding consumer electronics company in Singapore, as a Customer Service Officer Offshore! Enjoy the flexibility of working remotely from anywhere globally while providing exceptional support to our Singaporean customers. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction through email, live chat, and phone calls. Success in this role requires strong communication, problem-solving, and multitasking skills. We offer a fantastic work culture and various benefits, including performance-based salary increases, paid leaves, and bonuses.

Requirements

• Fluent in both English (Both written and speaking)
• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup

Responsibilities

• Respond to customer inquiries and provide accurate information and assistance
• Troubleshoot and resolve customer issues related to our products
• Ensure timely and effective communication with customers
• Collaborate with internal teams to address customer concerns and provide feedback for improvements
• Maintain thorough knowledge of our products, promotions, and company policies
• Data Entry and Management

Preferred Qualifications

Social Media Moderation is a plus

Benefits

• GY differential pay
• Holiday differential pay
• Incentives
• Annual Bonus
• Paid leaves (Annual, Medical, and Birthday)
• Salary may increase after 3 and 6 months! (Depending on performance)
• Freelancing job, hence, a permanent work-from-home set up
• Great work culture!