Customer Service Officer

Summary

Join PRISM+, a thriving consumer electronics company in Singapore, as a remote Customer Service Officer! Based anywhere globally, you'll provide exceptional support to Singaporean customers via email, live chat, and phone. Your focus will be ensuring customer satisfaction and positive brand experiences. This freelancing role offers various benefits, including performance-based salary increases, paid leave, and bonuses. The ideal candidate possesses strong communication skills, problem-solving abilities, and customer service experience.

Requirements

• Fluent in both English (Both written and speaking)
• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup

Responsibilities

• Respond to customer inquiries and provide accurate information and assistance
• Troubleshoot and resolve customer issues related to our products
• Ensure timely and effective communication with customers
• Collaborate with internal teams to address customer concerns and provide feedback for improvements
• Maintain thorough knowledge of our products, promotions, and company policies
• Data Entry and Management

Preferred Qualifications

Social Media Moderation

Benefits

• GY differential pay
• Holiday differential pay
• Incentives
• Annual Bonus
• Paid leaves (Annual, Medical, and Birthday)
• Salary may increase after 3 and 6 months! (Depending on performance)
• Freelancing job, hence, a permanent work-from-home set up
• Great work culture!