Remote Customer Service Representative, Financial Derivatives
Binance
πRemote - Thailand
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Job highlights
Summary
Join Binance, the leading global blockchain ecosystem and cryptocurrency infrastructure provider, as a customer support specialist. Coordinate customer inquiries, solve complaints, and optimize processes in a fast-paced environment.
Requirements
- Bachelor's degree or diploma, preferably in a finance-related major
- Prior customer support experience with exposure to an e-commerce or financial industry background is a must
- Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
- Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
Responsibilities
- Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and/or managers
Benefits
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
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