Remote Customer Service Representative, Financial Derivatives

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Binance

πŸ“Remote - Thailand

Job highlights

Summary

Join Binance, the leading global blockchain ecosystem and cryptocurrency infrastructure provider, as a customer support specialist. Coordinate customer inquiries, solve complaints, and optimize processes in a fast-paced environment.

Requirements

  • Bachelor's degree or diploma, preferably in a finance-related major
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Responsibilities

  • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • Perform adhoc tasks and reports assigned by shift leader and/or managers

Benefits

  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

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