Binance is hiring a
Customer Service Representative in Asia

Summary

The job is for a Customer Support role in Binance's financial derivatives department. The role involves handling customer inquiries, solving complaints, optimizing processes, and performing ad-hoc tasks. The ideal candidate should have a bachelor's degree or diploma in a finance-related major, prior customer support experience, excellent English communication skills, and familiarity with CS operations and business processes.

Requirements

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage

Responsibilities

• Coordinate and handle customer inquiries about Binance financial derivatives
• Solve customer complaint issues
• Create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire