Senior Account Manager

Summary

Join Togetherwork as an Account Manager in our Petcare vertical and cultivate strong relationships with enterprise clients. You will be responsible for driving customer retention, securing renewals, and identifying growth opportunities. This client-facing role requires a strong account management background and excellent communication skills. You will develop strategic communication plans, lead the renewal process, and collaborate with internal teams to enhance the customer experience. Success in this role demands strong analytical skills and proficiency in CRM and project management tools. Togetherwork offers a comprehensive benefits package, including health insurance, paid time off, parental leave, and a 401k match.

Requirements

• 3-5 years of account management experience, preferably in SaaS or software delivery within an agency, technology provider, or client-side role
• Bachelor's degree or five years of experience in lieu of a degree preferred
• Strong proficiency in CRM tools, with Salesforce being a must-have
• Experience with project management tools such as Asana, Monday.com, and Jira
• Demonstrated success in driving customer retention and renewal, with a 70% focus on retention and 30% on growth
• Solid analytical skills, with experience in reporting, billing, and deriving insights from data
• Familiarity with APIs and SaaS platforms, particularly in the context of client-facing roles
• Excellent written and verbal communication skills, particularly in documentation, presentations, and customer reporting
• Strong attention to detail and organizational skills

Responsibilities

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy

Preferred Qualifications

• Experience in the pet care industry is preferred
• Experience with tools such as Zendesk, PowerBi, and other reporting platforms is a plus

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave