Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing business prioritizing exceptional support. You will provide top-quality assistance via ticketing systems and live chat, handling customer queries, complaints, and identification approvals. The role requires strong problem-solving skills and the ability to advocate for customers. You'll handle high volumes of live chats, coordinate inquiries about Binance financial derivatives, and resolve customer complaints. This position offers opportunities for career growth and continuous learning within a dynamic, global organization.

Requirements

• Bachelor's degree or diploma, preferably in a finance-related major
• Prior customer support experience with exposure to an e-commerce or financial industry background is a must
• Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
• Willing to work weekends and irregular hours which will include night shifts
• Fluency in English and Mandarin are required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

• Handle high amounts of live chats
• Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
• Solve customer complaint issues, and create and document report analysis
• Optimize customer complaint processes and improve service quality
• Handle unpredictable emergencies in an efficient and timely manner
• Perform adhoc tasks and reports assigned by shift leader and/or managers

Preferred Qualifications

Experience or knowledge of any financial derivative product is a big plus

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)