Customer Service Representative

Summary

Join Cloverleaf Care as a Customer Service Representative in a remote position based in Kenya! This full-time role involves supporting US operations during their daytime hours (6:30 PM - 3:30 AM EAT, Monday-Friday). Responsibilities include scheduling healthcare workers, screening caregivers, communicating with staff, matching caregivers to clients, building relationships with team members, managing service delivery, providing excellent customer service, preparing reports, supporting payroll, and offering HR support. The ideal candidate possesses 3+ years of customer service experience, excellent English communication skills, expert computer skills, strong problem-solving abilities, and a detail-oriented approach. A dedicated home office space and reliable high-speed internet are essential. This is a direct employer opportunity with competitive pay and promising career advancement prospects.

Requirements

• 3+ years experience in a Customer Service role
• Flair communication skills in English, both spoken and written is a **MUST**
• Expert level computer experience with documents, sheets and web applications is a **MUST**
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone. with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 6:30PM - 3:30AM EAT, M-F
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment
• Training, education
• Receive recognition and incentives from management