Customer Service Representative

Summary

The job is for a Customer Service Representative at Cloverleaf Care, a US healthcare services company. The position is remote in Kenya - pan Kenya and requires 3+ years of experience. The employee will work the US day shift (6:30PM - 3:30AM EAT, M-F) from home.

Requirements

• 3+ years experience in a Customer Service role
• Flair communication skills in English, both spoken and written is a MUST
• Expert level computer experience with documents, sheets and web applications is a MUST
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 6:30PM - 3:30AM EAT, M-F
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment
• Training, education
• Receive recognition and incentives from management