Customer Service Representative

Summary

Join Europe's fastest-growing marketplace for refurbished products as a Customer Service Representative! This part-time or full-time role, available remotely (based in Austria) or in the Vienna office, offers a minimum gross monthly salary of €2200 (higher based on qualifications). You will provide excellent customer service, resolving order issues and ensuring customer satisfaction primarily via email and occasionally by phone. The ideal candidate is fluent in Italian and English, with German being desirable, and possesses experience in 2nd level customer support. This position is perfect for those seeking a meaningful role alongside other commitments. We offer a supportive and inclusive work environment with opportunities for personal and professional development.

Requirements

• You have excellent language skills and an ability to express yourself in a clear and understandable way
• You speak Italian and English fluently, German is desirable
• You have experience in 2nd level customer service support
• You are communicative and are able to deal with stressful situations in a friendly and calm way
• You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
• You love to work with great colleagues in a highly motivated team

Responsibilities

• You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
• You solve problems of our customers and merchants to the greatest possible satisfaction
• You make sure that refurbed customers become the happiest customers
• You do all of this mostly via email, and sometimes via phone
• You take over different projects within the team

Benefits

• The salary depends on the qualifications of the applicant
• For legal matters we state that the minimum wage for this position is 2200€ gross per month
• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments
• We care about a healthy work/life balance
• We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops