Customer Service Representative

Summary

Join OneTouch Direct as a Remote Customer Service Representative and make a difference from home! As a friendly voice, assist customers with inquiries, account questions, and order processing, ensuring a positive experience. Resolve customer concerns with empathy and understanding, maintain accurate records, and collaborate with teammates. This role requires a high school diploma or equivalent, 1-2 years of customer service experience (remote preferred), excellent communication, strong problem-solving skills, and computer proficiency. A reliable internet connection and suitable workspace are essential. OneTouch Direct offers various benefits, including health care, retirement plans, life insurance, paid time off, training and development, and the opportunity to work from home.

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in customer service, even better if it's in a remote environment
• Excellent communication skills that radiate positivity!
• Strong problem-solving abilities and a can-do attitude
• Comfortable with using computers and various software applications
• Must have a reliable internet connection and a cozy workspace
• A laptop or desktop computer (sorry, no Macs, Surfaces, or Chromebooks!) with Windows 10 or higher
• An ethernet connection for the best call quality
• A trusty USB headset (no wireless needed) with noise-canceling capabilities
• A webcam (external or built-in) for video communication

Responsibilities

• Warmly greet customers and handle inbound calls with a smile
• Assist customers with their inquiries, account questions, and order processing
• Resolve customer concerns and complaints with empathy and understanding
• Keep accurate records of customer interactions and provide feedback for improvements
• Work collaboratively with your teammates to ensure the best service possible!

Preferred Qualifications

Previous experience in a call center or support role is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home