Customer Service Representative

Summary

Join BloomNation, a rapidly growing company empowering local florists, as a Customer Service Representative! You will be the primary point of contact for customers and floral partners, providing excellent phone and email support. This role requires problem-solving, issue escalation, and advocating for users. You will also share insights to improve support processes and become a product expert. The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced environment. BloomNation offers competitive hourly pay and a collaborative work environment.

Requirements

• A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships
• Passion for small businesses: You're excited to support local florists and be part of a growing startup
• Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!)
• Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone
• Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment
• Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued

Responsibilities

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Benefits

$16 - $20 an hour