Customer Service Representative

Summary

Join Colibri's Customer Service team and deliver exceptional customer experiences! Build meaningful relationships while providing technical support and personalized communication. This fast-paced role requires strong communication and problem-solving skills. You will use critical thinking to anticipate customer needs and efficiently resolve issues. Contribute to our mission of outstanding service by collaborating with a team and demonstrating self-motivation. This position offers a set schedule with varying shifts, including weekend and holiday coverage.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office
• A positive, friendly, and approachable personality
• Strong interpersonal, written, and verbal communication skills
• Reliable in-home internet connection and a dedicated, quiet, and distraction-free workspace
• Ability to work independently and handle multiple priorities in a fast-paced environment

Responsibilities

• Build professional relationships with customers through personalized and engaging communication
• Provide technical support, using critical thinking to address customer needs proactively and effectively
• Navigate multiple software platforms and tools seamlessly to assist customers
• Remain calm under pressure and handle obstacles with grace, accuracy, and urgency
• Collaborate with team members while demonstrating self-motivation and a commitment to individual and team success

Preferred Qualifications

• Previous customer service experience
• Experience with customer service tools

Benefits

• 401(k) matching
• Health, dental, and vision insurance
• Paid time off and paid training
• Employee Assistance Program
• Opportunities for professional education and tuition reimbursement