Customer Service Representative

Summary

Join Everlight Solar as a Customer Service Representative! This is a fully remote, full-time, entry-level evening shift position with some weekend work. You will build relationships with customers, providing excellent service in a fast-paced environment. You must be proficient with Apple products and software. Everlight Solar is a growing company that values teamwork and customer success. The ideal candidate is self-motivated, detail-oriented, and passionate about delivering results. The position offers competitive salary and benefits.

Requirements

• Own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends 1pm - 11pm CST, 4 days/ week with rotating Saturdays or 3pm -11pm CST M-F with rotating Saturdays

Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Preferred Qualifications

Some proven customer support experience or experience as a client service representative

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off