Customer Service Representative

Summary

Join The Speaker Lab as a Part-Time Customer Service Representative and deliver exceptional support to leads, students, and partners. This remote, flexible position (3-5 hours/day) is a 3-6 month contract with potential for extension. You will prioritize speed and quick resolutions while building strong customer relationships. The ideal candidate is customer-focused, thrives in a fast-paced environment, and possesses strong problem-solving skills. This role offers opportunities for growth and impact within a supportive and fast-growing company.

Requirements

• 2+ years of customer service or similar experience, preferably in a remote environment
• A team player with a positive, energetic attitude and a growth mindset, who is willing to give and receive feedback
• Proficiency in HubSpot, Slack, GDrive, and video communication tools
• Excellent written and verbal communication skills
• Availability to work flexible hours and potential split shifts (morning and evening coverage)
• Availability to work 1-2 Saturdays per month supporting LIVE Virtual Events
• Self-motivated and disciplined, with a passion for solving problems and helping customers succeed

Responsibilities

• Act as the first point of contact for leads, responding quickly to inquiries via HubSpot, email, and chat to maintain high response times
• Provide exceptional, empathetic support that encourages trust and long-term engagement with TSL programs
• Resolve technical and program-related questions, escalating complex issues as needed while ensuring timely follow-up
• Identify trends in customer inquiries and suggest upstream solutions for repetitive issues
• Maintain accurate and organized records in HubSpot, ensuring all customer interactions are tracked, updated, and resolved
• Communicate effectively with team members via HubSpot and Slack, and escalate unresolved or high-priority issues to ensure smooth operations
• Use video tools like Zoom and Loom to provide clear guidance on more complex topics when needed
• Work across all departments within TSL to understand who can help answer questions in the most efficient ways - you will be an internal networking expert

Preferred Qualifications

Proven track record of delivering results in a similar role

Benefits

• Competitive hourly pay
• Flexible schedule with remote work
• Initial 3-6 month contract with the opportunity to extend
• Partial Internet Reimbursement