Customer Service Representative

Summary

Join Shift4's team as a Customer Service Representative and contribute to providing exceptional service to clients through phone interactions, email, chat, and ticket systems. As a key member of the team, you will be responsible for promoting a positive company image, supporting client inquiries, and acquiring in-depth knowledge of the merchant processing industry.

Requirements

• Exceptional time management and a strong sense of personal accountability
• Comfortable communicating with all departments in the company
• Comfortable communicating with our sales force and technicians
• Highly organized with great attention to detail
• Passion for high performance and efficiency
• Comfortable with constant mathematical calculations
• Confident navigating and using Google sheets and excel

Responsibilities

• Communicate with clients via phone, email, chat, and tickets
• Assist customers with navigating our website, statements, contracts, orders, and billing inquiries
• Utilize strong problem-solving and people skills to ensure first call resolution
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken
• Thoroughly document inquiries and outcomes for accurate tracking and analysis
• Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment
• Must be flexible in work hours for 24/7 Call Center needs
• Demonstrate exemplary performance & attendance
• As a Support Representative, you will occasionally be called upon to perform other duties not included in this job description