Shift4 is hiring a
Customer Service Representative

Summary

Join Shift4 as a Customer Service Representative and work with clients to promote the highest level of service and professionalism. You will be responsible for communicating with clients via phone, email, chat, and tickets, assisting customers with navigating our website, statements, contracts, orders, and billing inquiries, utilizing strong problem-solving and people skills to ensure first call resolution, working closely with internal departments and teams, thoroughly documenting inquiries and outcomes, receiving and placing follow-up calls/emails/tickets/projects, actively participating in team/departments meetings, being flexible in work hours for 24/7 Call Center needs, demonstrating exemplary performance & attendance, and occasionally performing other duties not included in this job description.

Requirements

• Exceptional time management and a strong sense of personal accountability
• Comfortable communicating with all departments in the company
• Comfortable communicating with our sales force and technicians
• Highly organized with great attention to detail
• Passion for high performance and efficiency
• Comfortable with constant mathematical calculations
• Confident navigating and using Google sheets and excel

Responsibilities

• Communicate with clients via phone, email, chat, and tickets
• Assist customers with navigating our website, statements, contracts, orders, and billing inquiries
• Utilize strong problem-solving and people skills to ensure first call resolution
• Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken
• Thoroughly document inquiries and outcomes for accurate tracking and analysis
• Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner
• Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment
• Must be flexible in work hours for 24/7 Call Center needs
• Demonstrate exemplary performance & attendance