Insurify is hiring a
Customer Service Representative

Summary

Join Insurify, a fast-growing MIT FinTech startup, as a Customer Support Representative to make an impact in resolving customer issues, developing new processes, and ensuring client satisfaction.

Requirements

• Experience in Customer Support via phone, email and chat
• Excellent communication skills
• Phenomenal phone skills
• Well-organized and self-driven
• Licensed in Property & Casualty Insurance, preferred
• Bilingual is a plus
• Must be located in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA

Responsibilities

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions
• Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
• Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
• Ensuring the information is accurate and verifying customers' coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction
• Assist in the development of new processes for the onboarding and retention of customers.  Provide feedback for improvements of existing processes
• Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved
• Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely  follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage. 

Benefits

• Salary range of $36,000 - $44,000
• Health, Dental & Vision Coverages
• 401K plan with match
• 20 days PTO
• Generous company holiday calendar
• Learning & Development Stipends
• Paid Family Leave
• Social impact volunteer time