Customer Service Representative

Summary

Join Hart Medical Equipment as a remote, full-time Customer Service Representative working Monday-Friday, 8:30 am to 5 pm. You will be the primary point of contact for customers, handling orders, inquiries, complaints, and troubleshooting. This role requires excellent communication and customer service skills, along with proficiency in data entry and computer use. You will coordinate equipment services, verify insurance coverage, and maintain knowledge of Medicare, Medicaid, and other payor sources. Hart Medical Equipment offers a competitive salary and benefits package. The position is remote.

Requirements

• High school diploma or general education degree (GED)
• To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers
• Excellent interpersonal, written and oral communication skills
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to work in a fast paced environment

Responsibilities

• Assist all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Preferred Qualifications

6 months of relevant customer service experience

Benefits

Competitive salary and benefits package