Hart Medical Equipment is hiring a
Customer Service Representative

Summary

This job is a full-time, remote customer service role at Hart Medical Equipment. The employee will handle customer orders, answer questions, and troubleshoot problems. They will also provide product information, coordinate home equipment services, and verify insurance coverage for services.

Requirements

• High school diploma or general education degree (GED)
• Excellent interpersonal, written and oral communication skills
• Customer service orientation
• Attention to detail
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to work in a fast paced environment

Responsibilities

• Assists all internal and external customers in a professional manner
• Maintains a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engages in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provides customers with product and service information
• Maintains current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understands and strives to meet or exceed department metrics while providing excellent customer service
• Makes sales or recommendations for products or services that may complement client needs, as applicable

Preferred Qualifications

6 months of relevant customer service experience preferred

Benefits

Offers a competitive salary and benefits package