Hart Medical Equipment is hiring a
Customer Service Representative
closedHart Medical Equipment
π΅ ~$31k-$35k
πRemote - United States
Summary
The Customer Service Representative at Hart Medical Equipment provides exceptional service to customers, handles orders, complaints, and troubleshoots problems. The position is full-time and can be remote.
Requirements
- High school diploma or general education degree (GED)
- 6 months of relevant customer service experience preferred
Responsibilities
- Assists all internal and external customers in a professional manner
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
- Coordinates home equipment service request with Dispatch for prompt delivery
- Engages in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
- Provides customers with product and service information
- Maintains current knowledge on Medicare, Medicaid and third party payor sources for equipment
- Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
- Understands and strives to meet or exceed department metrics while providing excellent customer service
- Makes sales or recommendations for products or services that may complement client needs, as applicable
- Other duties as assigned by management
This job is filled or no longer available
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