Customer Service Representative

Summary

The Customer Service Representative at Hart Medical Equipment provides exceptional service to customers, handles orders, complaints, and troubleshoots problems. The position is full-time and can be remote.

Requirements

• High school diploma or general education degree (GED)
• 6 months of relevant customer service experience preferred

Responsibilities

• Assists all internal and external customers in a professional manner
• Maintains a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engages in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provides customers with product and service information
• Maintains current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
• Understands and strives to meet or exceed department metrics while providing excellent customer service
• Makes sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management