Customer Service Representative

Oscar Logo

Oscar

πŸ’΅ $39k
πŸ“Remote - Worldwide

Summary

Join Oscar's Member and Provider Services team as a Part-Time Customer Service Representative! This role involves handling daily operations in a health insurance company, including customer interactions and back-office tasks. You'll work remotely from Georgia, managing a caseload while adhering to service, productivity, and quality standards. The position requires strong communication and problem-solving skills, along with experience in a customer-focused setting and healthcare. Part-time shifts are available, with pay starting at $19.00 per hour, plus voluntary employee benefits and monthly vacation accrual. This is a remote position offering flexibility and the chance to contribute to a mission-driven company.

Requirements

  • 1+ years of experience in a high-volume or customer-focused setting
  • 1+ years of healthcare experience
  • High school diploma or GED

Responsibilities

  • Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model
  • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
  • Form working relationships with all partners
  • Support the leadership team by identifying issues through established escalation pathways
  • Monitor and track the health of all assigned work-in-progress issues
  • Escalate and resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Preferred Qualifications

  • Strong quantitative or analytical skills focused on identifying or solving problems
  • Experience manipulating and entering accurate data
  • Advanced Google Suite or Microsoft Office capabilities

Benefits

  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Paid sick time
  • Paid parental leave
  • 401(k) plan participation
  • Life and disability insurance
  • Paid wellness time and reimbursements

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.