Customer Service Representative

closed
PayZen Logo

PayZen

๐Ÿ’ต $52k-$60k
๐Ÿ“Remote - United States

Summary

Join PayZen, a company dedicated to improving healthcare affordability and access, as a Customer Service Representative. You will be responsible for assisting patients in setting up payment plans, providing excellent customer service, and collaborating with cross-functional teams. This role involves handling inbound and outbound communication, resolving payment plan issues, and identifying opportunities for improvement. PayZen offers a competitive salary, equity package, and benefits, along with the chance to contribute to a product revolutionizing medical payments.

Requirements

  • 3+ years of contact center experience (preferably in payment plan servicing)
  • Passion for helping patients and making a positive impact
  • Strong customer service orientation with excellent problem-solving skills
  • Experience collaborating effectively with cross-functional internal teams
  • Proven ability to work independently and resolve issues with minimal supervision
  • Comfort working in a remote environment with reliable communication and accountability
  • Adaptability to change, including evolving processes, tools, and schedules
  • Flexibility in work schedule to support business needs

Responsibilities

  • Represent PayZen values and deliver excellent service through each interaction
  • Influence, educate, and connect customers to technology and share the value of digital payment options
  • Lead positive interactions and create a repayment strategy on overdue payment plans with patients using our customer service platform, including email, SMS, chat ,and phone
  • Work with providers to resolve any issues related to patient payment plans
  • As an individual contributor, you will identify opportunities for improvement and seek proactive solutions/tools to better the customer experience and streamline the day-to-day of the job

Benefits

  • An opportunity to positively affect the lives of thousands of patients
  • A chance to join a high-growth company at an early stage
  • Contribute to the development of a product that revolutionizes medical payments in ways never seen before
  • Become a key member of a collaborative, high performing team, shaping its growth and success
  • Competitive pay, benefits and stock options
  • Market competitive salary with an anticipated base compensation range of [$XX - $XY] Actual salaries will vary depending on a candidateโ€™s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits
  • Market competitive salary with an anticipated compensation range ofย $25 - $29 an hour.ย Actual compensation will vary depending on a candidateโ€™s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits
This job is filled or no longer available