Customer Service Representative

Summary

Join PayZen, a company dedicated to improving healthcare affordability and access, as a Customer Service Representative. You will be responsible for assisting patients in setting up payment plans, providing excellent customer service, and collaborating with cross-functional teams. This role involves handling inbound and outbound communication, resolving payment plan issues, and identifying opportunities for improvement. PayZen offers a competitive salary, equity package, and benefits, along with the chance to contribute to a product revolutionizing medical payments.

Requirements

• 3+ years of contact center experience (preferably in payment plan servicing)
• Passion for helping patients and making a positive impact
• Strong customer service orientation with excellent problem-solving skills
• Experience collaborating effectively with cross-functional internal teams
• Proven ability to work independently and resolve issues with minimal supervision
• Comfort working in a remote environment with reliable communication and accountability
• Adaptability to change, including evolving processes, tools, and schedules
• Flexibility in work schedule to support business needs

Responsibilities

• Represent PayZen values and deliver excellent service through each interaction
• Influence, educate, and connect customers to technology and share the value of digital payment options
• Lead positive interactions and create a repayment strategy on overdue payment plans with patients using our customer service platform, including email, SMS, chat ,and phone
• Work with providers to resolve any issues related to patient payment plans
• As an individual contributor, you will identify opportunities for improvement and seek proactive solutions/tools to better the customer experience and streamline the day-to-day of the job

Benefits

• An opportunity to positively affect the lives of thousands of patients
• A chance to join a high-growth company at an early stage
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• Become a key member of a collaborative, high performing team, shaping its growth and success
• Competitive pay, benefits and stock options
• Market competitive salary with an anticipated base compensation range of [$XX - $XY] Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits
• Market competitive salary with an anticipated compensation range of $25 - $29 an hour. Actual compensation will vary depending on a candidate’s experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits