Customer Service Representative
closed
PayZen
๐ต $52k-$60k
๐Remote - United States
Summary
Join PayZen, a company dedicated to improving healthcare affordability and access, as a Customer Service Representative. You will be responsible for assisting patients in setting up payment plans, providing excellent customer service, and collaborating with cross-functional teams. This role involves handling inbound and outbound communication, resolving payment plan issues, and identifying opportunities for improvement. PayZen offers a competitive salary, equity package, and benefits, along with the chance to contribute to a product revolutionizing medical payments.
Requirements
- 3+ years of contact center experience (preferably in payment plan servicing)
- Passion for helping patients and making a positive impact
- Strong customer service orientation with excellent problem-solving skills
- Experience collaborating effectively with cross-functional internal teams
- Proven ability to work independently and resolve issues with minimal supervision
- Comfort working in a remote environment with reliable communication and accountability
- Adaptability to change, including evolving processes, tools, and schedules
- Flexibility in work schedule to support business needs
Responsibilities
- Represent PayZen values and deliver excellent service through each interaction
- Influence, educate, and connect customers to technology and share the value of digital payment options
- Lead positive interactions and create a repayment strategy on overdue payment plans with patients using our customer service platform, including email, SMS, chat ,and phone
- Work with providers to resolve any issues related to patient payment plans
- As an individual contributor, you will identify opportunities for improvement and seek proactive solutions/tools to better the customer experience and streamline the day-to-day of the job
Benefits
- An opportunity to positively affect the lives of thousands of patients
- A chance to join a high-growth company at an early stage
- Contribute to the development of a product that revolutionizes medical payments in ways never seen before
- Become a key member of a collaborative, high performing team, shaping its growth and success
- Competitive pay, benefits and stock options
- Market competitive salary with an anticipated base compensation range of [$XX - $XY] Actual salaries will vary depending on a candidateโs experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits
- Market competitive salary with an anticipated compensation range ofย $25 - $29 an hour.ย Actual compensation will vary depending on a candidateโs experience, qualifications, skills, and location. Full-time employees are also eligible for a competitive equity package, and benefits
This job is filled or no longer available
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