Customer Service Representative

Pearl Talent Logo

Pearl Talent

πŸ“Remote - Philippines

Summary

Join Pearl Talent and work as a remote Customer Service Representative for a Manhattan-based startup revolutionizing the billing and collections industry for internet and cable services. You will be the primary point of contact for clients, handling inquiries, managing accounts, providing administrative support, and driving process improvements. This full-time role offers a competitive salary, flexible work hours, and opportunities for professional development. The position requires 2-3 years of customer service experience, preferably in billing or tech-driven industries, along with accounting experience and familiarity with NetSuite and customer support systems. The role involves working across three different shifts, adhering to US/Local holidays, and includes 10 PTO days plus 4 sick days.

Requirements

  • 2-3 years of customer service experience, preferably in billing or tech-driven industries
  • Accounts Receivable, Accounts Payable, and Accounting Experience
  • Familiarity in NetSuite
  • Proficiency in Customer Support Systems (e.g., Zendesk) and CRM tools
  • Strong written and verbal communication skills
  • Highly detail-oriented and organized
  • Ability to stay calm and professional under pressure

Responsibilities

  • Respond to customer inquiries via phone, email, and chat promptly and professionally
  • Provide solutions to issues, escalating complex concerns when necessary
  • Build strong client relationships through consistent follow-ups and support
  • Monitor and update customer accounts for accuracy
  • Assist in onboarding new clients and guiding them through company systems
  • Support clients in navigating the tech-enabled communication platform
  • Document interactions and feedback in the CRM system
  • Collaborate with the operations team to address recurring issues
  • Generate customer satisfaction and issue resolution reports
  • Identify trends in client concerns and recommend enhancements
  • Collaborate with departments to improve the customer experience
  • Develop and refine internal SOPs for the Customer Service Department

Preferred Qualifications

Startup experience

Benefits

  • Growth Opportunities: Collaborate with world-class AI experts and professionals in a dynamic industry
  • Work-Life Balance: Enjoy flexibility in work hours to maintain a healthy balance
  • Competitive Compensation: Earn a competitive salary based on your experience and skills
  • Professional Development: Access mentorship, training, and global networking opportunities
  • 10 PTO days + 4 sick days

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