Customer Service Representative

Summary

Join our team as a Customer Service Representative in Portugal! Assist customers through phone, email, and chat support, handling inquiries and resolving issues to ensure satisfaction. You will respond to queries, troubleshoot product/service issues, manage orders, document interactions, and collaborate with other teams. The role requires strong Portuguese language skills and problem-solving abilities. Prior customer service experience is a plus. We offer competitive salary, paid holidays, flexible scheduling, tuition reimbursement, and equipment.

Requirements

• Strong Portuguese language skills (spoken and written)
• Strong problem-solving and communication skills
• Ability to work remotely and stay organized

Responsibilities

• Respond to customer queries professionally via phone, email, and live chat
• Assist with product/service inquiries, troubleshooting, and order management
• Document customer interactions and feedback for continuous improvement
• Collaborate with other teams to ensure a seamless customer experience
• Escalate complex issues to the appropriate departments when necessary

Preferred Qualifications

• English proficiency is not required but helpful (you may use translation tools)
• Prior experience in customer service is a plus

Benefits

• Competitive Salary – €25 per hour
• Paid Holidays – Enjoy time off to rest and recharge
• Flexible Scheduling – Choose a schedule that works for you
• Tuition Reimbursement – We support your continued learning
• Equipment Provided – We supply the necessary hardware and software for your role