Customer Service Representative

Summary

Join our team as a Customer Service Representative in Portugal! You will handle customer inquiries, resolve issues, and ensure satisfaction through various communication channels. This role involves assisting with product/service inquiries, troubleshooting, and order management. You will document customer interactions and collaborate with other teams. The ability to work remotely and stay organized is essential. We offer competitive salary, paid holidays, flexible scheduling, tuition reimbursement, and equipment.

Requirements

• Strong Portuguese language skills (spoken and written)
• Ability to work remotely and stay organized
• Strong problem-solving and communication skills

Responsibilities

• Respond to customer queries professionally via phone, email, and live chat
• Assist with product/service inquiries, troubleshooting, and order management
• Document customer interactions and feedback for continuous improvement
• Collaborate with other teams to ensure a seamless customer experience
• Escalate complex issues to the appropriate departments when necessary

Preferred Qualifications

• Prior experience in customer service is a plus
• English proficiency is not required but helpful (you may use translation tools)

Benefits

• Competitive Salary – €25 per hour
• Paid Holidays – Enjoy time off to rest and recharge
• Flexible Scheduling – Choose a schedule that works for you
• Tuition Reimbursement – We support your continued learning
• Equipment Provided – We supply the necessary hardware and software for your role