Customer Service Representative

Summary

Join our team as a Remote Customer Service Representative and provide amazing customer experiences by supporting and consulting our parent-clients. As part of our Customer Success team, you will build scalable systems and processes for a great customer journey.

Requirements

• Previous customer service or customer facing related experience is highly desired
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Benefits

• Flexible Remote Work : Work from anywhere that suits you best!
• Performance- B ased C ommission : Rewarding hard work with extra earnings
• Prof e ssiona l Gr o wth : Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience