Think Academy U.S is hiring a
Customer Service Representative

Summary

The job is for a Full-Time Remote Customer Service Representative at Think Academy US, a subsidiary of TAL Education Group. The role involves providing customer service to parent-clients and potential customers, acting as the primary contact for support via WeChat, email, and phone calls.

Requirements

• Previous customer service or customer facing related experience is highly desired
• Passion for learning and excitement to grow by tackling challenges head-on within a team
• Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a remote, fast-paced, and dynamic environment
• Quick and clear in communication, with a knack for timely responses
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Benefits

• Flexible. Remote. Work.: Work from anywhere that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience
• Pay: $18-$20/hr