Customer Service Representative

Summary

Join Think Academy US as a Remote Customer Service Representative and provide exceptional support to our parent-clients. You will act as the primary point of contact, addressing their questions and concerns via various channels, including WeChat, email, and phone calls. Build strong relationships with parents and students, ensuring their needs are met effectively and in a timely manner. Contribute to a positive customer experience by fostering trust and satisfaction. This role requires strong communication skills, fluency in Mandarin, and experience in customer service. The position offers flexible remote work, performance-based commission, and professional growth opportunities.

Requirements

Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Preferred Qualifications

• Previous customer service or customer facing related experience is highly desired
• Passion for learning and excitement to grow by tackling challenges head-on within a team
• Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a remote, fast-paced, and dynamic environment
• Quick and clear in communication, with a knack for timely responses

Benefits

• Flexible Remote Work : Work from anywhere that suits you best!
• Performance- B ased C ommission : Rewarding hard work with extra earnings
• Prof e ssiona l Gr o wth : Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience