Customer Service Representative, Bilingual Advisor

Summary

Join our team as a Customer Service Representative (Bilingual Advisor) in a remote, contract role and provide course consultations to potential customers while offering excellent customer service to our existing clientele.

Requirements

• Fluent in both English and Mandarin (both spoken and written)
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software
• Strong sense of responsibility
• Meticulous in work
• Good communication and problem-solving skills

Responsibilities

• Quickly learn and master basic subject knowledge as per business needs
• Proficiently use graphic tools to independently create advertisement notes, enhancing account ad performance
• Promptly reply to customer messages within the account
• Flexibly respond to parents and guide them to leave valid contact information