Customer Advisor

Summary

Join our team as a Spanish Customer Support Representative and provide exceptional support to Spanish-speaking customers from the comfort of your home in Greece. You will be responsible for providing prompt and efficient customer support via chat and phone, addressing customer inquiries, building strong customer relationships, and contributing to process improvement. This role requires fluency in Spanish and English, excellent communication skills, problem-solving abilities, and strong computer literacy. We offer a competitive salary, performance-based bonuses, fully remote work, relocation support for international candidates, comprehensive medical insurance, professional development opportunities, and excellent career growth prospects.

Requirements

• Native or bilingual proficiency in Spanish
• Advanced English language skills
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Proven problem-solving and analytical skills
• Strong computer literacy and technical aptitude
• Being based in Greece or being willing to relocate
• EU Passport holder (essential for relocation support)
• Ability to work independently and proactively in a remote environment

Responsibilities

• Provide prompt and efficient customer support via chat and phone
• Accurately and effectively address customer inquiries, including how-to questions and troubleshooting technical issues
• Build strong customer relationships by delivering an exceptional and personalized support experience
• Contribute to continuous process improvement and identify opportunities for enhancing customer satisfaction

Benefits

• Competitive monthly salary and attractive performance-based bonuses
• 14 monthly salaries per year
• Fully remote work from anywhere in Greece
• Comprehensive relocation support for international candidates, including
• Flight ticket to Greece
• 4-week accommodation
• Airport pick-up and drop-off
• Private medical insurance for employee well-being
• Opportunities for professional development within a dynamic and supportive team
• Excellent career growth prospects with a global industry leader
• Indefinite contract offering long-term stability