Customer Service Representative, Parent Liaison

Summary

Join Cranial Technologies, the world leader in plagiocephaly treatment, as a Customer Service Representative! In this role, you will provide compassionate and efficient phone support to families, healthcare providers, and insurance companies. You will educate families about the treatment process and handle patient registration and scheduling. Prior customer service and computer software experience are required, along with excellent communication skills. We offer a comprehensive benefits package including medical, dental, vision, 401k, paid time off, and more. We provide training on our unique processes. Apply today!

Requirements

• 1 – 2 years’ customer service or related experience
• 1 – 2 years’ experience with computer software
• Exceptional communication including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload
• Applicants must be authorized to work for any employer in the U.S

Responsibilities

• Provide outstanding customer service to our families over the phone
• Accurately enter patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments and financial responsibility with our families
• Handle variable call-volume on multiple queues, averaging 40 to 70 calls a day

Benefits

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• $1,000 Sign-On Bonus*