HONK Technologies is hiring a
Customer Service Specialist
HONK Technologies
π΅ $29k-$33k
πRemote - Worldwide
Please let HONK Technologies know you found this job on JobsCollider. Thanks! π
Summary
Join our team of out-of-the-box thinkers and doers at HONK, a fast-growing technology company disrupting the roadside assistance space. We're seeking energetic Customer Service Specialists for full-time, virtual/work-from-home careers in our Call Center Operations team.
Requirements
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
Responsibilities
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Preferred Qualifications
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English. Spanish a plus
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Please let HONK Technologies know you found this job on JobsCollider. Thanks! π