Customer Service Specialist

Summary

Join Miaplaza's growing team as a Customer Service Specialist, revolutionizing homeschool education. Working remotely within the U.S., you'll provide exceptional support via phone, chat, email, and social media, handling a high volume of interactions. You'll guide parents through essential educational decisions, offering expert advice and solutions. This full-time position offers a competitive hourly pay range ($17.48 to $24.53), comprehensive benefits, and opportunities for growth. The role requires at least two years of customer-facing experience and strong communication skills. As a key member of the team, you'll contribute to creating positive customer experiences and shaping the future of education.

Requirements

• Synthesizes complex information and explains it clearly
• Naturally builds rapport and asks thoughtful questions
• Dedicated to exceeding customer satisfaction expectations
• Resilient and positive in challenging situations
• Excellent written and verbal communication skills
• Balances efficiency with personalized service
• Strong problem-solving abilities and sound judgment
• Exceptional attention to detail
• Outstanding interpersonal and communication skills
• Quickly and empathetically engages with customers in fast-paced environments
• Embraces a growth mindset and values constructive feedback
• Proven ability to work independently, manage schedules, and meet deadlines
• At least 2 years of full-time experience in a customer-facing role
• Access to a computer/laptop with a working web camera, microphone, and a reliable high-speed internet connection
• Typing speed: 55 words per minute
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly

Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)
• Resolve customer issues with empathy and efficiency while maintaining high-quality standards
• Personalize communication to make every customer feel valued and understood
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed interaction records and collect valuable customer feedback
• Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences
• Transform challenging customer situations into positive outcomes

Preferred Qualifications

Experience in a live chat or customer support environment (bonus points, but not required!)

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children