Customer Service Specialist

Summary

Join Bestergo as a Customer Service Specialist and assist customers with their needs over the phone, providing accurate information and effective problem-solving. You will demonstrate understanding of product lines and offer timely resolutions to maximize customer satisfaction. Responsibilities include handling inbound calls, providing product support, guiding customers on product installation and use, and responding to inquiries. You will also maintain call records, navigate various software and internet tools, and collaborate with team members to improve company processes. This full-time position offers remote work and requires 1-3 years of customer service experience. The pay is $19.00-$21.00 per hour with a 40-42 hour work week.

Requirements

• Minimum of 1 to 3 years of customer service, product installation, or other related industry experience required
• Detail-oriented with ability to understand and communicate written instructions, procedures and guidelines
• Strong computer skills required to navigate software and internet with multiple browsers, email, social media, instant messenger and chat tools
• Strong written and verbal communication skills
• Strong customer service and analytical skills
• Ability to work independently with strong time-management and organization skills
• High school or equivalent (Required)
• Customer service: 1 year (Required)

Responsibilities

• Assist customers’ needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively solve problems and offer resolutions in a timely manner to maximize customer satisfaction
• Availability to receive in-bound calls and provide professional level of product support when customers and users contact customer service
• Identify factors and steps necessary to assist customers on how to properly install, use, and/or assemble our products, answer questions and provide other product knowledge
• Successfully respond to routine as well as more complex customer service calls and inquiries with minimal-to-no supervision
• Support and follow-up with customers through phone, email and text
• Provide appropriate solutions and detailed product information
• Maintain and update call records on status of customer service inquiries
• Navigate software and internet with multiple browsers, email, instant messenger and chat tools
• Review instructions manuals, product information and on-line listings for accuracy
• Collaborate with other team members to help improve company processes and improve the customer experience
• All other duties as assigned

Preferred Qualifications

• Experience in the consumer electronics industry, retail or installation with an emphasis in television wall mounting, ready-to-build furniture and accessories beneficial
• Knowledge of televisions, tv wall mounts or specifics with sheetrock, drywall and installation of hardware or related work experience preferred
• General understanding of the consumer electronics industry

Benefits

Work Location: Remote