Tide is hiring a
Customer Service Specialist

Summary

The job is for a Customer Service Specialist with German language skills at Tide, a rapidly growing finance and admin platform. The role involves identifying patterns, juggling priorities, resolving banking challenges, mentoring team members, and common back office tasks. The ideal candidate has excellent spoken and written German skills, good English skills, proficiency in using industry tools, confidence in talking with customers, a knack for finding novel solutions to difficult problems, strong organizational skills, some experience working in customer service for the finance industry, and some experience working in startups.

Requirements

• Excellent spoken and written German skills
• Good spoken and written English skills
• Proficiency in using industry tools such as Kustomer, GSuite, and Jira
• Confidence talking with customers to help them get the most from their current account
• A knack for finding novel ways to solve difficult problems
• An eye for identifying recurring issues and the initiative to help create new workflows to solve them
• Really strong organizational skills
• Some experience working in customer service for the finance industry
• Some experience working in startups

Responsibilities

• Identify patterns to quickly improve services
• Juggle priorities to ensure best support experience
• Resolve tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
• Mentor new team members and help with common back office tasks

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave