Customer Service Specialist

Summary

Join our growing insurance agency as a Customer Service Specialist! This position offers a supportive work environment and the chance to help customers with their insurance needs. You will handle inbound and outbound calls, addressing customer inquiries and offering solutions. The ideal candidate possesses excellent communication skills, prior customer service experience, and a Property & Casualty (P&C) license. We offer a competitive salary, bonus program, and comprehensive benefits, including medical, dental, vision, 401(k) with company match, disability insurance, and paid time off. Work from home, South Lyon, or Plymouth options are available.

Requirements

• Already obtained their Property & Casualty (P&C) license
• Minimum 1+ years of exceptional, client facing, Customer Service experience
• Prior Customer Service experience
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
• A flexible and positive attitude to navigate our ever-changing environment
• Must be able to pass a background check and drug test

Responsibilities

• Work directly with customers through inbound and outbound phone calls
• Calls range from helping customers maintain their memberships to adding vehicles to insurance policies and more
• Listen and understand customer issues, while offering meaningful solutions
• Proactively offer valuable products and services
• Actively listen and engage Members and fellow Team Members with a “can do” attitude
• Operate in a fluid environment – we are not one size fits all
• Be open to an ever-changing atmosphere in which coaching and development leads to positive growth

Preferred Qualifications

• Excellent written and verbal communication skills
• Internal motivation to perform at a high level
• Great team attitude with willingness to learn and help others
• Reliability and punctuality
• Strong morality and ethics
• Recent Call Center experience

Benefits

• Medical, dental, and vision insurance. We pay 60% of these benefits
• 401(k) savings plan
• 401(k) company match up to 3%
• Disability insurance
• Paid time off
• Annual bonus program paid out in March & December
• Paid time off and holiday pay