πSpain
Customer Service Specialist

ZigZag Offshoring
πRemote - Philippines
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Summary
Join ZigZag as a Customer Service Specialist and enjoy working from home with onsite training and allowances! The role offers a competitive salary (PHP 25,000-30,000), company laptop, and various allowances. You will be responsible for providing world-class customer support, handling escalations, and collaborating with a team to deliver 24/7 service globally. The ideal candidate possesses excellent communication skills, problem-solving abilities, and a genuine desire to deliver exceptional customer service. This is a fast-paced environment requiring flexibility, adaptability, and a willingness to learn and grow. The company values a culture of humility, honesty, happiness, hunger, and high performance.
Requirements
- Genuine desire to deliver the highest possible level of service to our customers
- Ability to work with a team on shifting schedules to provide 24/7 service to customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs
- Ability to handle escalations via chat, email, voice, and other support channels
- Flexibility to thrive in a hybrid work environment
- Willingness to undergo training to cater to different customer groups
- Excellent written and spoken English β you need to be able to talk toΒ Executive and C-level customers
- Grit, perseverance, and resilience in handling sticky situations and customer interactions
- A self-starter personality β you can work with minimal supervision and take initiative when needed
- Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively
- Very comfortable with technology and digitally savvy
- Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts
Responsibilities
- Connect with their customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success
- Turn around sticky situations into favorable resolutions that encourage other customers to continually partner with them for their delivery needs
- Develop a thorough understanding of our clientβs delivery services in the context of various geographical regions where they operate
- Be the first point of escalations via chat, email, voice, and other support channels
- Share feedback and suggestions to enhance processes and documentation to support their customers effectively
- Assist teammates through collaborative peer-to-peer learning sessions
- Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support their customers better
Benefits
- PHP 25,000 - PHP 30,000 basic pay per month
- Company-provided laptop
- One-time PHP10,000 remote allowance
- 15 days of paid holidays
- 15 days of sick leave
- Birthday leave
- HMO on Day 1 + 1 free dependent
- Night Differential pay, as applicable
- Night allowance or Weekend allowance, as applicable
- Internet allowance
- Coffee allowance
- Wellness Allowance
- Fun Budget to celebrate events
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