Customer Service Agent

Summary

Join Leadtech as a Customer Service Agent and provide exceptional support to our customers in both Spanish and English. This temporary position (3 months, renewable) offers a chance to contribute to a dynamic, international team. You will handle incoming emails, resolve customer inquiries, manage complaints, and report website errors. Leadtech fosters innovation and offers a supportive work environment with various perks. The ideal candidate possesses proven customer support experience, CRM system familiarity, and strong communication skills in both languages.

Requirements

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Client Orientation and Detail Orientation
• High level of commitment to the project once enrolled
• Autonomy to self organize your daily tasks
• Proficient level of English and Spanish (written and spoken)

Responsibilities

• Handle incoming emails
• Solve both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website

Preferred Qualifications

Availability to work on weekends

Benefits

• Competitive salary
• 3 month temporary contract (renewable)
• 25 days of holidays + your birthday off
• Flexible vacation time (no blackout vacation days)
• 35-hour week for the full months of July and August (free afternoons!)
• Free coffee and snacks
• Free fresh fruit
• Permanent training
• Innovative approach to all internal processes and businesses
• Work with the latest technologies with extensive career progression opportunities