Customer Services Administrator

Summary

Join Newton Media Ltd as a Remote Customer Services Administrator for a 3-month fixed-term contract (with possible extension). This part-time (22.5 hours/week) remote role, based in South Africa, focuses on supporting the Events and Awards team. You will drive award nominations, track progress, support judges, create reports, and provide general administrative support. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and Excel/Google Sheets skills. Experience in customer service, events, or awards is preferred. Newton Media offers a 100% remote work environment with flexible scheduling and covers all calling costs.

Requirements

• Phone Confidence : You’re happy and professional when making outbound calls in a customer service context
• Highly Organised : Strong administrative and project management skills; detail-oriented and self-managing
• Excel/Google Sheets Expertise : Capable of navigating and managing large datasets (500+ rows)
• Strong Communicator : Comfortable engaging with senior executives and maintaining a high level of professionalism
• LinkedIn Savvy : Able to cross-check and verify contact details and company information efficiently
• Fluency in English: Spoken and written fluency in English is essential

Responsibilities

• Drive award nominations by reaching out to warm leads (past clients/entrants) to encourage participation, provide information, and remind them of upcoming deadlines
• Track progress by maintaining records of nominations and judging status across multiple spreadsheets and our awards platform (Evessio)
• Support judges by liaising with approx. 20 judges per project, schedule and host online meetings (typically with 4 judges per meeting), and circulate relevant documents
• Create regular reports on entry numbers, category progress, and judging status; flag any gaps or delays
• Upload judges' bios/logos and update relevant content; provide general admin support as needed

Preferred Qualifications

• Customer service experience, ideally in a B2B context
• Previous involvement in events, awards, sales support, marketing, or conference production
• Experience with Evessio (training will be provided)

Benefits

• 100% remote work with flexible scheduling
• All calling costs covered
• A collaborative, friendly team culture in a growing business
• The opportunity to play a meaningful role in delivering prestigious international awards