Technical Services Administrator

Summary

Join our client, an Australia-based company supporting thousands of businesses globally, as a Technical Services Administrator. You will be the primary point of contact for technical support, providing phone-based assistance to clients. Responsibilities include diagnosing and troubleshooting technical issues, coordinating on-site maintenance, and keeping clients informed of repair progress. Excellent communication and organizational skills are essential. This is a full-time, permanent work-from-home position operating during Australian business hours.

Requirements

• Excellent written and verbal communication skills
• Introductory knowledge of hardware systems
• Experience in troubleshooting and providing technical support
• Strong organizational and time-management skills
• Ability to work independently and effectively prioritize multiple service requests

Responsibilities

• Provide phone-based technical support to clients experiencing issues
• Diagnose and troubleshoot problems; escalate complex cases to the relevant team
• Coordinate scheduling for on-site maintenance and repairs
• Keep clients updated on repair progress and expected timelines
• Ensure excellent customer service through clear and timely communication

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual Leave
• Adhoc Bonus