Customer Solutions Engineer

Summary

Join Anomalo as a Customer Solutions Engineer and help customers configure and integrate our data quality platform. You will lead architecture discussions, conduct implementation sessions, and collaborate with engineering to ensure best practices. Leverage your technical skills and communication abilities to assist customers and troubleshoot issues. This role requires proactive problem-solving and the ability to adapt quickly. You will work cross-functionally to build scalable internal processes and ensure smooth deployments and adoption of Anomalo's platform. This is not a traditional help desk role; instead, you will work proactively with customers to ensure smooth deployments and adoption of Anomalo’s platform.

Requirements

• 5+ years working in external customer support or in a customer-facing engineering or support capacity, preferably in an enterprise software/SaaS high-growth environment
• Strong ability to translate technical concepts for non-technical stakeholders while also engaging deeply with technical users
• Proactive problem-solver with the ability to anticipate customer needs, think beyond immediate issues, and debug at various levels of the stack
• Experience managing support cases from triage to resolution, balancing multiple tasks, and staying organized in dynamic environments
• Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments
• Containerized Applications Proficiency in deploying and troubleshooting applications using Docker and Kubernetes
• Familiarity with Helm for managing Kubernetes applications
• Cloud & On-Prem Technologies Experience with AWS, Azure, GCP, and OpenShift
• Identity Management: Familiarity with SAML, OAuth, and other enterprise authentication methods
• Scripting, Automation & API Integrations Ability to read and write basic scripts using Bash, Python, or similar languages for automating tasks and troubleshooting
• Experience working with APIs (REST) for data integrations and automation workflows
• Familiarity with scripting API calls for tasks like data ingestion, system integrations, or automating repetitive workflows
• Architecture Diagrams & Documentation: Experience with tools like Lucidchart or draw.io for diagramming customer environments
• Data Warehousing: Knowledge of cloud-based data warehouses such as Databricks and Snowflake

Responsibilities

• Manage any post-sales activities related to the implementation, configuration, and ongoing support of customer environments in either SaaS or in-VPC environments
• Collaborate across Anomalo teams to ensure a seamless transition from pre-sales to post-sales to provide the best end-to-end customer onboarding experience
• Conduct architecture & implementation best practices training sessions with customers
• Provide customers with best practices for integrations, along with documentation to enable self service
• Own and resolve support cases through effective troubleshooting, gathering appropriate data, and consulting with internal teams
• Partner with engineering and application teams in the development of new products or enhancements
• Build support tooling and scale internal processes to enhance Anomalo’s products and services

Preferred Qualifications

• Advanced Scripting & API Automation
• High-level proficiency in scripting with Python, Bash, or PowerShell to build complex automation workflows and internal tools
• Familiarity with Infrastructure as Code (IaC) tools like Terraform
• Monitoring & Observability
• Hands-on experience with Prometheus, Grafana, Splunk, or similar tools
• Data Engineering & Warehousing
• Exposure to ETL/ELT workflows and data pipeline tools like Apache Airflow or dbt
• Exposure to enterprise tools like Salesforce, Gong, Outreach, Notion, and Google Suite

Benefits

• Fully Remote: We were fully remote before it was a thing, and we believe your best work happens on your schedule. We offer a generous $1,000 stipend to ensure your remote office is comfortable
• Quarterly Onsites: While we love the flexibility of being remote-first, we also recognize the value of spending time together in person. We make time to get together (in a new destination!) for a company-wide offsite each quarter
• Generous Time Off: Enjoy 17 company holidays and unlimited vacation time that we encourage you to take. We also have a company-wide winter break the last week of the year
• Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans. Anomalo covers 90% of your premiums. We provide access to family planning and reproductive care for our employees and their families by partnering with Carrot Fertility. We provide mental health and wellness benefits for all employees, covered at 100%
• Family Comes First: We offer 16 weeks of parental leave, during which you will receive your full pay
• Investment in the company & your future: Every employee is granted a meaningful equity package. We also offer life insurance and a 401(k) plan