Remote Customer Solutions Engineer

Summary

Join our team as a Customer Solutions Engineer at Sift, where you'll bridge the gap between customer-facing teams and engineering/product teams, driving critical solution changes and refinements to our offerings.

Requirements

• Minimum 3 years in a technical customer-facing role
• Proven ability to collaborate closely with data science, engineering and product teams
• Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers
• Creative, coachable, collaborative, goal-oriented, and thoughtful
• Strong work ethic and a commitment to excellence
• Growth mindset with a passion for learning new skills and applying them to technical challenges
• Resourceful and proactive approach; willing to investigate anomalies and challenge the status quo
• Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies
• Ability to prioritize, and deliver on multiple projects simultaneously; you thrive under pressure and enjoy clarifying ambiguous situations

Responsibilities

• Own the most complex customer issues
• Support the customer lifecycle
• Automate and Optimize

Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off