Remote Customer Solution Engineer

Summary

Join our team as a Customer Solution Engineer and collaborate with customers to discover, design, and implement technical solutions that maximize the value of Beekeeper. As a key member of the Customer Solutions team, you will work throughout all customer phases to bring your deep technical expertise and product knowledge to ensure customers' success.

Requirements

• At least 2+ years of experience in technical development or sales engineering, with a focus on integrations in a software/SaaS environment
• Proven experience with Workato (or a similar iPaaS platform) for developing integrations and automating workflows
• Strong knowledge of integration technologies, including SSO (especially SAML 2.0), API development (REST, SOAP), and system synchronization (SFTP & batch workloads)
• Experience in developing complex integrations using Python and related tools
• Demonstrated ability to manage technical implementation projects, from scoping through delivery, including working in an agile (Kanban) environment
• Excellent written and verbal customer communication skills, with the ability to explain technical concepts in a way that’s accessible to non-technical stakeholders
• A proactive approach to problem-solving, with a focus on delivering high-quality technical solutions
• A passion for learning, with a curiosity about new technologies and a strong results-driven mindset

Responsibilities

• Lead the discovery and development of technical solutions, with a focus on building and enhancing integrations that drive value for customers
• Manage the technical rollout of customers during onboarding, with a strong focus on configuring and customizing integrations using Workato, our iPaaS platform
• Design and implement complex integration solutions, connecting Beekeeper with various external systems (e.g., HR, payroll, LMS) through APIs and other synchronization methods (e.g., SFTP, REST, SOAP)
• Install, configure, and support Marketplace apps, with an emphasis on apps that require complex integration capabilities
• Collaborate with customers to gather technical requirements, and translate them into actionable integration solutions
• Serve as a technical advisor throughout the customer journey, from pre-sales to post-sales, supporting customer success teams with integration needs and identifying opportunities for automation
• Act as a liaison between customers, customer success, product, and engineering teams to provide feedback on product enhancements
• Continuously seek opportunities for improving integration processes and optimizing the customer implementation experience
• Contribute to technical knowledge-sharing by developing training materials on integration solutions and best practices for the customer success team

Benefits

• Competitive salary
• Great career trajectory
• Amazing team with 20+ nationalities
• Personal Learning & Development Budget to help you develop all the skills you need to succeed
• Phone & Home Internet reimbursement every month
• 100% Medical, Vision, and Dental for most plans plus (or +) 50% coverage for spouse, dependents or domestic partners
• 401(k) Retirement plan with employer matching
• Fitness & wellness cost reimbursement
• Unlimited Person Paid Time Off (PTO)
• Laptop for work purposes
• Budget for setting up your Home-Office
• Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
• Beekeeper Stock options!