Remote Customer Strategy Manager

Summary

Join our team at Swapcard, the leading AI-powered event platform, where you'll play a critical role in driving revenue growth and fostering meaningful connections. As a Customer Strategy Manager, you'll act as the client's partner from pre-sale to event/community delivery, advising and guiding them to achieve their goals.

Requirements

• Prior experience of 2-3 years in customer success or project management
• Experience and an interest in tech & events is a 'must have
• Fluent in English is a must to have and experience with an additional language like Mandarin or Malay would be a great plus!
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service oriented & empathetic toward clients
• Not afraid to set tools and workflows
• Startup mindset - ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic, calm and resourceful in critical and stressful situations
• Enjoy solving problems
• Resourceful in critical situations

Responsibilities

• Develop strong customer relationships, build trust and transparency
• Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
• Achieve an expert-level understanding of our product and its offerings
• Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
• Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
• Review and analyse each event against established goals using data to educate and prepare for events to follow
• Support our sales team convert business using your expert product knowledge
• Host regular calls & webinars with clients, both strategic and generic
• Remain up to date with industry knowledge
• Support our account management team by continuously identifying growth opportunities and flagging the risk factors

Benefits

• Generous Paid Time Off to ensure you have time for what matters most
• 100% of your health insurance contribution paid by Swapcard
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
• Co-working space budget to support remote work in professional environments
• Learning budget to help you develop new and existing skills
• Mental health care initiatives to support your well-being