Remote Customer Strategy & Programs Lead

Summary

Join Narvar as a Customer Strategy + Programs Lead to help scale the platform, product, and industry expertise. As a seasoned professional with extensive experience in eCommerce, consulting, consumer logistics, or related industries, you will leverage your expertise to craft and execute scalable programs that drive product and feature adoption, optimize customer experience, and enhance client relationships.

Requirements

• BA/ BS degree required
• Minimum of 5-7+ years of industry experience in ecommerce, logistics, retail technology; preferably at a consultancy or with a consulting background, or in a strategic function within a retailer
• Domain knowledge of retail, e-commerce, or logistics is a must
• Master multitasker and can juggle multiple projects simultaneously with outstanding attention to detail
• Familiarity with Looker, Tableau or similar data visualization tools - especially in using tools to drive insights and business outcomes
• Enjoy working in a fast-paced environment and have strong project management and communication skills with an entrepreneurial mindset
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• Meets customer needs through solution-oriented and forward thinking

Responsibilities

• Be a Narvar product and retail industry expert!
• Develop and implement scalable programs aimed at driving product and feature awareness, adoption, and customer satisfaction
• Establish KPIs to track the success of customer strategies and programs, partnering with Customer Operations to provide reporting and feedback to leadership
• Serve as a strategic advisor to the Customer Success team and clients, offering insights and benchmarks that align with our platform capabilities and client needs
• Identify Narvar Best Practices within each of Narvar’s product lines and build programs to drive awareness of strategies and ultimately, help Narvar retailers drive ROI from the Narvar platform
• Keep an eye on major industry trends and be able to identify and advise Narvar + clients on opportunities created by those disruptions

Preferred Qualifications

Previous start-up experience strongly preferred