Remote Customer Success - Account Manager

Summary

Join FSI, a leading CMMS provider for healthcare, as a Customer Success - Account Manager. Empower customers to get the most out of our products and services by building relationships, educating on product features, and addressing customer needs. Remote work with occasional travel.

Requirements

• 3+ years of account management experience
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Passion for working with customers and a desire to deeply understand CMS benefits, use cases, and technical elements
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel periodically based on customer and business needs

Responsibilities

• Build relationships with assigned customers, identify solutions to their challenges, and continually delight them with a positive, customer-centric attitude
• Work with customers to ensure they are leveraging our technology and services effectively
• Become an expert in FSI’s feature set and educate customers on the use and benefits of our products
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Maintain a revenue base by managing account retention, renewal, and upsell
• Execute and maintain account agreement documents
• Plan and facilitate customer forums, events, and webinars

Preferred Qualifications

Experience with FSI product suite a plus

Benefits

• Remote work
• Compensation offered for this position will be based upon relevant experience, qualifications, and work location. The starting base salary is expected to fall within the range of $60,000-$85,000