Remote Customer Success Analyst, Finance

Summary

Join Mediaocean's global Customer Success team as a Finance Analyst to deliver world-class customer experience through proactive engagement and long-term relationships.

Responsibilities

• Develop a strong understanding of customer and corporate accounting workflows
• Complete a 6-month onboarding boot camp to establish knowledge and support customers across Customer Success teams
• Identify, document, and disseminate best practices aimed at enhancing the overall customer experience
• Contribute to customer account planning by identifying opportunities for increased user adoption
• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
• Document and track feature requests, including detailed requirements and needs analysis
• Work cross-functionally on product roadmap recommendations and alternative workflow solutions
• Perform needs assessments and requirements gathering to configure environments for new customer implementations
• Prioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes