Customer Success Associate
at Appier

Summary

Join Appier, an AI SaaS company, as a Customer Success Associate to bring energy and expertise to all accounts. You will know everything that’s happening on an account’s campaigns, and what needs to happen next.

Requirements

• Native language proficiency in Mandarin. Good conversational English proficiency. (Additional proficiency in Japanese is a bonus)
• Min. 1-2 years’ experience working for a digital/creative/social media agency or brand (Fresh graduates with interest and basic knowledge of digital marketing are also welcome to apply)
• Strong interest in digital marketing — e.g. email marketing, inbound marketing, app and web push marketing, digital advertising on Facebook, Google, LINE etc
• Excellent organisation skills, including time management and attention to detail
• Strong computer skills (HTML, PPT, Excel, Word etc). CSS/Javascript skills are an advantage but not crucial
• Analytical thinker, capable of learning fast and quickly adapting to new tools and platforms
• Creative thinker, capable of suggesting digital campaign ideas that benefit the client brand as well as engages users
• Proven experience of digital marketing campaign data analysis and insights reporting

Responsibilities

• Being the day-to-day operations contact – Attending meetings alongside Customer Success Managers, assisting in brainstorms, calls, daily team liaison, managing timelines and deadlines, production/project management where required, ensuring the client scope of work is delivered on a day-to-day basis, etc
• Development of campaign ideas and deployment of campaigns – Across App Push, Web Push, Website Pop-up campaigns – working with the respective regional Customer Success teams where appropriate, to suggest and deploy creative engagement/activation ideas and content
• Report creation and management – create weekly and monthly client reports, regular client updates and analysis of data to optimise future activity
• Assist with testing campaigns before launch to ensure that marketing activities proceed as expected