Customer Success Associate

Summary

Join NextPatient's Client Success team as a Client Success Associate and become an expert in our medical practice software. You will work closely with clients, configuring our product to meet their needs and ensuring a positive experience. This role involves collaborating with the product team to advocate for client-requested enhancements. Starting under the guidance of Client Success Managers, you'll progress to managing your own clients. NextPatient offers a unique work environment with perks such as remote work, flexible vacation, and company-wide trips. We provide comprehensive health benefits, 401(k) matching, and equity.

Requirements

Work under Client Success Managers to cover clients, then move up to managing your own clients as your skills and confidence grow

Responsibilities

• Get practices running on the NextPatient suite and support them day-to-day
• Become an expert in our product
• Listen to the client and understand their needs
• Configure the product to deliver the best results
• Meet with the product team regularly to advocate for product enhancements your clients want

Benefits

• Freedom to work from home
• No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing
• Year-end company-wide trip
• Mid-year team-wide trips with +1s
• Health benefits
• 401(k) with company match
• Equity