Customer Success Associate

Summary

Join Revalize, a global leader in sector-specific software solutions, as a Customer Success Associate! In this role, you will manage the post-sales journey of a customer group, proactively address customer needs to foster loyalty, create engaging presentations, and process inquiries. You will collaborate with various teams and identify upselling/cross-selling opportunities. This position requires strong German and English language skills (B2+ level), 1-3 years of experience in customer success or account management, excellent communication and negotiation skills, and an independent work style. Qualified applicants will complete an online assessment.

Requirements

• Strong written and oral knowledge of both German and English (B2+, C1, C2 level)
• 1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contact
• Your professional demeanor and the ability to actively listen to and understand customers
• Smart negotiation skills and good presentation skills
• Your independent working style and high problem-solving orientation

Responsibilities

• Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension
• Proactively addressing the customer group to strengthen product understanding and loyalty
• Creating meaningful product presentations
• Processing customer inquiries and obtaining feedback
• Close collaboration with other teams, e.g. support, finance, content services, marketing and product
• Identifying additional up- and cross-selling opportunities