CARTO is hiring a
Customer Success Associate

Summary

CARTO is seeking a motivated and detail-oriented Customer Success Associate with expertise in Geographic Information Systems (GIS) to join their growing team. The role involves assisting new digital customers, providing guidance on platform features, serving as the first point of contact for customer inquiries, building relationships with assigned customers, gathering feedback, coordinating with internal teams, and staying informed about industry trends.

Requirements

• Bachelor's degree in Geography, GIS, Environmental Science, Computer Science, or a related field
• Strong knowledge of Geographic Information Systems (GIS) principles, concepts, and applications
• Proficiency in SQL and experience working with large datasets and complex queries
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal teams
• Strong analytical and problem-solving skills, with the ability to translate complex technical concepts into understandable insights and recommendations
• Proactive mindset with a willingness to learn new technologies and stay updated on industry trends

Responsibilities

• Assist in the onboarding process for new CARTO (Digital) customers, providing timely guidance on platform features and best practices
• Serve as a first point of contact for customer inquiries, providing timely and effective assistance, primarily via email but also on virtual meetings
• Make recommendations for solutions related to data visualization, spatial analysis, and map creation using CARTO's platform
• Curate a collection of educational materials, tutorials, and documentation to help (Digital) customers, at critical points in their journey
• Build and maintain relationships with assigned customers, seeking to understand and document their business needs, goals, and challenges
• Gather feedback from customers on their experiences with CARTO's products and services, identifying areas for improvement and enhancement
• Coordinate with internal teams and resources to ensure successful implementation and deployment of CARTO solutions for customers
• Stay informed about industry trends, GIS technology advancements, and best practices in customer success and support
• Coordinate office hours and manage communication to and from the (Digital) segment of customers
• Collaborate with Account Managers for the renewal and expansion of (Digital) accounts

Preferred Qualifications

• Prior experience in customer success, technical support, or related fields is a plus
• Familiarity with CARTO's platform or other GIS software is a plus

Benefits

• Competitive salary and benefits package
• Remote work flexibility
• Opportunities for professional development and growth
• Collaborative and inclusive work environment