Gradient AI is hiring a
Customer Success Associate

Summary

The job description is for a Customer Success Associate role at Gradient AI, a fast-growing startup specializing in AI and ML solutions for the insurance industry. The role involves managing relationships with health insurance clients, optimizing health products, reviewing client dashboards, documenting notes, and acting as the voice of the customer.

Requirements

• 2+ years' experience supporting clients in the tech industry
• Highly organized with a strong ability to establish, meet, and exceed time-dated objectives
• Customer service driven with an ability to build relationships
• Excellent oral and written communication skills
• Comfortable using PowerPoint and building presentations

Responsibilities

• Prepare and run regular touch points with clients that include presentations and suggestions for how to optimize our health products
• Review client dashboards to confirm usability and generate insights on model performance
• Thoroughly document notes from calls within Salesforce and manage action items with each client
• Acts as the voice of the customer by delivering feedback to internal teams identifying customer needs, ideas, and challenges
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers

Preferred Qualifications

• Experience working in insurance, specifically health, is a strong plus
• CRM experience, such as Salesforce, is a strong plus
• SaaS product experience a strong plus

Benefits

• A fun, team-oriented startup culture
• Generous stock options - we all get to own a piece of what we’re building
• Unlimited vacation days
• Flexible schedule that supports working from home
• Paid parental leave
• Company-issued Macbook and equipment reimbursement
• Full benefits package including medical, dental, vision, 401k, and more
• Ample opportunities to learn and take on new responsibilities
• We are an equal opportunity employer