Remote Customer Success Associate

Summary

Promenade is hiring a Customer Success Associate to handle user support requests, act as an advocate for customers, identify trends, and enhance the support process. The role offers equity/Stock options, great medical coverage, transportation benefits, a fully stocked snack bar, company gear, and the ability to make an immediate impact.

Requirements

• Be a natural people person and relationship builder
• Have a passion for serving small businesses and being part of a growing startup
• Be tech-savvy and able to quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
• Be an excellent communicator, both in writing and over the phone
• Have a friendly, optimistic demeanor and be adept at working well under pressure and with tight deadlines
• Have experience in customer service or customer support, including phone, email, and/or chat

Responsibilities

• Handle a high volume of user support requests via email, phone, and social media
• Serve as the first point of contact for both Promenade customers and partners
• Triage incoming support issues, accurately diagnose them, and escalate bugs to the engineering team
• Act as an advocate for Promenade users and provide outstanding service while resolving issues in a timely and efficient manner
• Identify trends and inefficiencies to enhance the support process and improve the user experience
• Serve as a product evangelist, helping customers and partners use Promenade products effectively

Benefits

• Receive equity/Stock options in a profitable and rapidly growing company
• Enjoy great medical, dental, and vision coverage
• Receive transportation coverage in the form of parking, rideshare, or metro credit
• Have access to a fully stocked snack bar & weekly catered lunches
• Receive company-provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)