Customer Success Associate

Summary

Join Revalize as a Customer Success Associate and manage renewals and at-risk accounts. You will drive the post-sales journey for assigned accounts, focusing on product adoption, expansion, advocacy, and renewal. This role involves managing a high-volume book of business, processing renewals, ensuring price increase targets are met, and managing at-risk situations. You will also handle customer inquiries, present product value, support customer nurture activities, and identify upsell/cross-sell opportunities. The position requires 1-2 years of experience in customer success or account management and strong communication skills. Remote work in the US (EST hours only) is offered.

Requirements

• 1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
• Experience managing renewal and negotiation conversations
• Professional presence with ability to listen to, understand and present to customers via email and phone
• Ability to understand customer’s business needs and how those connect back to product value
• Strong verbal and written communication skills with a passion for delivering an excellent customer experience
• Proactive problem solver with experience developing creative solutions for customers and the business

Responsibilities

• Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
• Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
• Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
• Ensure Price Increase targets are met
• Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
• Manage inbound customer inquiries relating to their account
• Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone
• Support customer nurture activities and campaigns in partnership with Marketing
• Reply to customer survey responses & recommend the appropriate department to take action
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Preferred Qualifications

• 1+ years of Software experience a plus
• Bachelor Degree preferred

Benefits

Remote work in the United States ( EST hours only)