Customer Success Associate

Summary

Join Simply Wall St, a growing financial startup, as a remote Customer Support representative. You will play a crucial role in providing exceptional support to our global customer base, resolving complex issues, and driving positive change within the company. This position offers flexibility and autonomy, allowing you to work remotely and manage your schedule effectively. You will be empowered to take ownership of customer feedback, identify areas for improvement, and contribute directly to the success of our product and customers. We offer a supportive work environment and various benefits, including healthcare support, internet allowance, and opportunities for professional growth within a fast-growing Fintech company.

Requirements

• Have knowledge or interest in investing in the share market
• Know how to read financial statements
• Understand financial and/or investment terminologies
• Great communication skills
• Love to take challenges and help others
• Results-driven and problem-solver
• Ability to adapt to different situations
• Flexible and willing to work on a shifting schedule/holidays/weekends
• Experience with customer support and subscription-based software
• Experience with payment tools like Stripe
• 1-year+ experience in a similar role is ideal

Responsibilities

• Take full ownership of customer feedback and general inquiries
• Help drive positive change throughout the business by identifying and solving customer issues and proposing next-level process improvements
• Responding to complex customer queries via Zendesk or email. These can range from questions about our analysis model, issues with a user’s portfolio, bugs and issues on the website or mobile app, general questions around the platform, subscription plan inquiries, account settings, feature requests, and analysing common customer issues

Preferred Qualifications

• Has the desire to explore more about investing
• Enjoy autonomy and the freedom to achieve your work goals on your terms
• Like being part of a small team where you will have a direct impact on our customers and product

Benefits

• Healthcare support
• Internet Work from Home Allowance
• Flu Shot
• Money to invest in the stock market
• Quarterly remote events and yearly in-person event